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Shilpi Kumar

Consultant, Khoj Lab

Shilpi Kumar has over 15 years of professional experience as a Design Strategist, User Experience Researcher, Industrial Designer, and Design Educator. Before founding her consulting firm, Shilpi worked with GE Transportation Digital and Herman Miller. She worked closely with the operations and strategy teams to define an integrated business process for new product development and align innovation ideas to company strategy.

Shilpi teaches graduate students at the Institute of Design at Illinois Tech Chicago called ‘Corporate Innovation Effectiveness’. She specializes in taking an inclusive approach with an eye on bringing diverse perspectives from people across the organization. This approach helps innovation and strategy teams understand the whole view of innovation, draw on existing organizational strengths, and enable quick adoption of innovations. By framing the right questions to users, customers, and internal stakeholders, she can get to the root of the problem, figure out what to make next, or how to re-imagine a brand. Most importantly, her expertise is prioritizing organizational initiatives to align with where the market is heading and what customers need.

Shilpi has a Masters of Design Methods from the Institute of Design at Illinois Tech Chicago with a focus on Innovation/Design Research/Strategy, a Masters of Design from the Industrial Design Center at IIT Bombay, India, and a professional BArch from BIT Mesra, Ranchi, India.


Who is the customer?
What is the problem your offering is solving? What value does your offering bring to society and your business?
What's your strategic roadmap for how you position your offering?